My support plan is expired. How can I renew?

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• How to renew your Kennel Connection support plan

  How to renew your Kennel Connection support plan If  your support plan has expired and you're looking to renew, please do so by clicking here: Renew your Kennel Connection Product Support Plan

• KENNEL CONNECTION SUPPORT AGREEMENT

  SOFTWARE CONNECTION SUPPORT AGREEMENT Support is available per the guidelines below. Talk live to one of our technical support representatives by dialing (888) 486-4343 and following the prompts to technical support for your product. If you prefer to ...

• Contacting Kennel Connection Support

  Contacting Kennel Connection Support There are a few ways to contact Kennel Connection Support. Phone Support: 888-486-4343 option 2. If you have urgent issues that need attention that same day, please use phone support. We have a live person ...

• How to join remote support

  If a Software Connection agent asks you to join remote support, there are multiple ways to join. Below will provide info. **IMPORTANT! You should never join a remote connection that you don't know. Software Connection agents may ask you to join ...

• How to send Kennel Connection logs to Support

  If you are ever requested to send your Kennel Connection logs to support, simply click Help, Send Logs. Then type a detailed description of the error and what you were doing when it took place and send to us. Below is a video tutorial:

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.