Multilocation - Setting up and using runs

Multilocation - Setting up and using runs

Runs must be setup for each location.




Click on Setup, Lists.



Click on Run Sizes.


You must first set up the different run sizes.  Kennel Connection comes with sizes Small, Medium, and Large.  You can keep those sizes or rename them.


If you are adding new sizes, click on Add New Item to begin and Save when done.


Choose the Pet Type.


You can also set up a rate through this screen.  Rate is for the first pet.


If you offer discounts for multiple pets, enter those rates for 1st - 5th pet. 


Please note: If you do not enter a multipet rate, KC will charge $0 for those pets on the multipet appointment screen.


Click here to learn about multipet board rates by runs.


Click here to learn more about multipet board rates by weight class.





Next, you need to set up the number of runs you have.  Click on the Runs.


Please note:  Hit New before entering your new run or you will be overwriting the current run.  Hit Save when done.


Runs are grouped together by the first number.  So that run 1 isn't grouped with 11, 12, 13 and run 2 isn't grouped with 21, 22, 23, you'll want to name 1-9 runs as 01, 02, 03.  If you have over 100 runs, name them 001, 002, 003, up to 099.


Choose the pet type and run size.  Choosing the run size is what attaches the multiple pet rates.






Please note:  You are able to use runs in other modules.  Click here for directions.


The next step is to setup your boarding parameters for runs and charging.


Set your options for each location.




Click on Setup, System Options, Boarding tab.


Require Run Numbers - If this box is checked, you are required to choose a run number when making an appointment.  If you choose a run that is already occupied, KC will popup a screen asking if you want to choose a different run or use this run anyway.







Require run numbers - If you leave this box unchecked, you can still choose a run number but it is not required.  If Require run numbers is unchecked KC will not do a check to see if that run is occupied.


To prevent overbooking, you need to tell KC the maximum number of cats and dogs you can take.  You will get a popup warning when you are overbooking.







Charge by run rate - If this box is checked, then KC will charge by the run rate.  The rate box on the appointment box will be grayed out and you won't be able to change the price on the appointment.  If you need to adjust the price, you will need to do so on the invoice.  It will list a line item for every run the pet is in.  If a pet stays in 3 runs during their stay, it will list 3 line items for Boarding for each run with each run's rate.










Charge by run rate - If this box is unchecked, there will be a rate box on the appointment screen.  When you choose a run, KC will populate its rate in the rate box.  However, you are able to adjust the price if needed on this screen.  There will only be one line item on the invoice for the Boarding charge.  If a pet is in runs with different prices, KC will use the rate from the first run.







Please note:  You are able to enter default boarding rates on the pet card.  KC will populate that rate onto the appointment screen.  When you choose a run with a different rate, you'll get a popup message asking if you want to use the run rate instead.







    • Related Articles

    • Multilocation - Setting up your options for Boarding, Grooming, Daycare and Special Services

      This document will explain the features of the Boarding, Grooming, Daycare, and Special Services modules and how you setup your options. Boarding Runs - You can assign runs, rooms, kennels, or cage to each boarding appointment. Kennel Connection will ...
    • Multilocation - Runs in other modules

      You are able to book pets into runs for Boarding, Daycare, and Grooming. This must be setup for each location. Click on Setup, Lists. Click on the run, choose the modules you want to use this run for and hit Save. For daycare appointments, click View ...
    • Multilocation - Daycare packages

      You can sell daycare packages to both the clients and his pets. You are able to setup full and half day packages. Step 1: Set your parameters. Parameters must be set for each location. Click on Setup, System Options, Daycare tab. If you are going to ...
    • Multilocation - Daycare Rooms/Types and Multipet rates

      Daycare Rooms/Types must be set for each location. You can set multipet rates for daycare bookings under File, Lists, Daycare Rooms or Types. You can set it up for both Full days and Half days. The first pet rate is the Full Day Rate and Half Day ...
    • Multilocation - Multipet board rates by run

      You have the option to set multipet pet rates for runs so that you can offer discounts to pets of the same family. These must be set for each location. . Click here to learn how to setup runs. Click on Setup, Lists. Click on Run Sizes. For each run ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.