Multilocation - Pickup and Delivery
You are able to assign pickup and delivery services to appointments. You can add special messages that will be included on confirmation emails and reports.
On the appointment page, click the box(es) if the pet is to be picked up or delivered back home. Enter any notes here.
If you'd like to include the pickup/delivery notes on confirmations, click on Setup, Business Info, Email tab and click the box for each module as needed.
This setting needs to be enabled for each location.
On the schedule view, the light blue color means the pet is to be picked up. Once the pet is checked in, the color changes to yellow, meaning he is to be delivered back home.
You can print a Pickup and Delivery reports for each module, or it can be printed for all appointments.
You can set the rate for pickup/delivery in Setup, Inventory, Retail box.
The rate needs to be set for each location.
If a pet needs to get a special rate, click Edit on the pet card to enter the rates. They will be charged this rate instead of the rate from inventory.
Related Articles
Multilocation - Pickup and delivery reports
All modules have the pickup and delivery feature. You are able to enter instructions that will be included on the reports. Reports are printed by location. You can print the report One per page (one pet per page) or Many per page (all pets on the ...Multilocation - Dashboard views
You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...Multilocation - Estimates for boarding appointments
You are able to create your own custom Estimate template. You can print or email the estimate. The template must be set for each location. To set your template, click on Financial, Estimate Settings. Please note: Only the super admin ID or employees ...Multilocation - Employee User types
When adding employees, you are able to set different levels, depending on what access is needed. User Type Manager: This means the managers can change Multilocation & Client Portal settings, and view/add/change employees. User Type Front Desk: This ...Multilocation - Confirmation emails
Confirmation emails are sent as soon as you make the appointment. IMPORTANT: Kennel Connection also has the option to send confirmation text messages. Please contact Sales for more information. Sales@SupportConnectionLLC.com or 1-888-486-4343 option ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.