Live Access - Run cards vs Kennel cards

Live Access - Run Cards vs Kennel Cards

You have two different types of cards to run for boarding pets.

The Kennel Card gives the options for three different sizes (8.5x11, 4x6 and 3x5).  Depending on the size you choose, it will display warnings, notes, vaccine dates, feedings, meds, exercises, etc.

Here is an example:



Run cards are 8.5x11 only and displays warnings, notes, feedings, meds, exercises, other services, departure services.  Importantly, Run Cards include a grid so employees can easily notate that a service was given, along with a place to jot down any notes.  

Here is an example:



IMPORTANT:  The Run Card may print multiple pages for each pet, depending on how long the appointment is and how many services the appointment has.  If your facility has long term boarders or appointments normally have multiple add-on services, it's important that you set your options before using the run card, so you are not printing multiple pages at one time if that is not needed.  Please see Section 4.

To set your options, click on Manage, Run cards settings.

Only the super admin ID can access this section.





Section 1:



The first section lets you control what options your employees can click on, or what shows when checking a pet in, for printing the run card or kennel card.

Hide Legacy Kennel cards/Hide Run Cards - You are able to decide what options your employees can click on when printing the cards.  If you leave both unchecked, then your employees can print either one.



Enable printing run cards for multiple pets - This enables the option for 'All for today' when clicking on Boarding, Reports, Run card.



Prompt for Run card at check in - This enables this button to click when checking a pet in.



Print Run Card header on every page of multi-page run card. - If a run card is on multiple pages, you can opt to print or omit the header on each page, which includes the pet's photo, breed, owner, vet information and so on.  Example below:




Section 2:

Here you can choose what items print on the Header (see photo above).  If it unchecked, that field is hidden from the card.



Section 3:

Here you choose what services print on the run card.



Section 4:  

Here you decide how many pages will print for each pet.  The default is to print for 14 days of the appointment and no more than 10 pages at once.  You can adjust these numbers to ensure you are printing the number of pages desired and not wasting paper.



Let's say your average boarding stay is 5 days.  Depending on how many add-on services the appointment has, the pet's Run card may be one pages or many pages.

If you want to ensure only one page per pet is printed, this needs to be set to 1.



Feedings, medications, exercises

Here is an example of how the sections for feedings, medications and exercises display.  

Circled in red is how often the pet is to receive the service (M=Morning, A=Afternoon, E=Evening).  If you have kitchen staff that prepare the food, they can circle this to notate the feed is prepared and ready to give to the pet.

Circled in blue is the grid that employees can notate that the service was given.  In this example, Dinner is only given in the evening so M(Morning) and A(Afternoon) are grayed out.

There is also a column for Topper (if added for a feeding) and a place for notes.



Runs

The header will show what run the pet is assigned to on checkin date and then list any transfers, up to three runs.  There will be a note "X more moves" if there are additional run transfers during his stay.



Other Services and Departure Services

These will only display if it falls on the date of the card. 

For example, let's say the pet has an appointment for 1/1 to 1/15 with a departure service on 1/15.  Because of the long date range or number of services assigned to the pet, his run card will be multiple pages long.  The departure service will only display on the card that has 1/15.  It will not display on any other page.


    • Related Articles

    • Kennel cards

      You can print a kennel card for Boarding pets that will list the pet and owner info, vaccine info, feeding/medication/exercise info, and a pet photo, if you have these options enabled. Kennel cards come in three sizes:  8.5x11, 4x6 and 3x5. Click on ...

    • Getting started using Live Access

      Welcome to the Kennel Connection Live Access Getting Started Guide. Here you'll find some helpful info and some links to knowledgebase articles that will help you get the ball rolling. Many want to know what's different about our Live Access VS other ...

    • Live Access - Run transfer

      You are able to easily move pets through the run glance. You can move for their entire stay in one screen and can choose if you want to move all pets of the family to the same runs. Click on Boarding, Run Glance. Details will display if you hold your ...

    • Live Access - Estimates for boarding appointments

      You are able to create your own custom Estimate template in Live Access. You can print or email the estimate. To set your template, click on Financial, Estimate Settings. Please note: Only the super admin ID or employees marked as Managers will have ...

    • Special Items on the kennel card

      The Special Items on kennel cards are the Other Services added to the appointment. Click here for details.
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.