Live Access - Condensed vs Standard appointment view
There are two different appointment views available, and you can choose the one that works best with your appointment flow.
Condensed View
The condensed view is a tab layout, where it shows tabs for each pet(s) and then tabs for each service. This is an ideal view if you'd like to quickly move through the appointment screen.
To enable this, go to User Settings and check the box the enable.
Now when you are on an appointment, you will see the tabs for each pet(s). Click on each pet, then click on the individual tabs to fill in their particular services, inventory and vaccines.
Standard View
The standard view has you scroll down to fill in vaccines, departure services, inventory, Other Services, feeds, medications and exercises.
If there are multiple pets, you click on one pet, fill out their details, then click on the 2nd pet, fill out their details and so on. This might work better for how your business makes appointments or verifies appointment info as pets are checking in.
In this example, click on Bobo and fill in his Vaccinations.
Then scroll down and choose his departure services.
Then scroll down and fill in his Inventory, Other Services, Feeds, Meds, Exercises. Then scroll up and click on Sandy and fill in her options.
Related Articles
Setting up your options for Boarding, Grooming, Daycare, Training and Special Services
This document will explain the features of the Boarding, Grooming, Daycare, and Training modules and how you setup your options. A required step is to backup your database regularly. Every day is recommended as it only takes a few seconds to do and ...Live Access - Default Services
On the pet card, you are able to add default feedings, medications and exercises so that they load onto every appointment made for this pet. This is a great time saver if the pet gets the service every time. Please note: Default services will load ...Live Access - Estimates for boarding appointments
You are able to create your own custom Estimate template in Live Access. You can print or email the estimate. To set your template, click on Financial, Estimate Settings. Please note: Only the super admin ID or employees marked as Managers will have ...OLR Daycare - Departure services
You must have the grooming module to add grooming departure services. Contact Sales@SoftwareConnectionLLC.com or 1-888-486-4343 option 1 to add grooming. To add your options, click on Online Reservations, OLR Settings, Grooming Departure Services. ...OLR Boarding - Departure services
You must have the grooming module to add grooming departure services. Contact Sales@SoftwareConnectionLLC.com or 1-888-486-4343 option 1 to add grooming. To add your options, click on Online Reservations, OLR Settings, Grooming Departure Services. ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.