Invoice numbers do not match between Kennel Connection and QuickBooks
When syncing invoices to QuickBooks, you may notice that they have a different number in QuickBooks than they do in Kennel Connection. This is something QuickBooks does on their side. There is nothing you can do in KC to fix it. However, you can try changing the last invoice # transferred in QuickBooks so it matches KC and it MAY start to number them correctly. If this does not fix the issue, contact Intuit for further assistance.
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Quickbooks DirectLink installation instructions
The QuickBooks DirectLink connects Kennel Connection to QuickBooks and will sync over clients, invoices, receipts, vendors and inventory. The DirectLink will only work with the desktop version of QuickBooks. It does not work with the online version. ...QBDL error Object specified in request cannot be found. Receipt date: Invoice has not transferred to QB.
QuickBooks does not recognize an item in the invoice this receipt is attached to. Make sure all items in the KC invoice are also in the QB invoice. If invoices appear identical and the receipt still won't sync, try deleting the invoice in QB, ...QBDL error Receipts: Receipt date for customer will not be transferred to QB as the corresponding invoice has been modified after payment was received
Compare the invoice in Kennel Connection to the invoice in QB. Modify the invoice in QB so that it matches the invoice in KC. The receipt will then transfer. If this does not work, you can also try deleting the invoice in QB, finding the invoice ...QBDL error Invoices: There was an error when saving an invoice. QB error message: The transaction sales tax field cannot be left blank, even for non-taxable customers and sales which have no taxable items
This is most likely being caused by the Sales Tax feature in QuickBooks being enabled, causing QB to search for a Sales Tax field in the invoices being synced over. Kennel Connection and QB handle taxes differently, with KC taxing individual line ...QBDL error Invoices: There is an invalid reference to QuickBooks InvoiceLineItem SalesTaxCode Z in the invoice line
In order to sync taxes, the QuickBooks DirectLink needs to be pointed to KC Taxes. This error says it's pointed to Z. Click on File, Business Info, QuickBooks tab. Repoint taxes to KC Taxes.
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