Inactive clients and pets

Inactive clients and pets

You can set a client or pet as inactive by checking that box on the right side of their client or pet card.


Client card:



Pet card:



If you make one pet of the family inactive, you can open the client card, Pets tab to see it listed there.  It will be highlighted in green.




On the client explorer, you have checkboxes to see Inactive clients and pets.


If you check the Clients box, it will display only clients marked as inactive.




If you check the Pets box and do not check the Clients box, it will show all active clients and all their pets, whether they are active or inactive.  Inactive pets display in pink.




You can search for inactive clients and pets by checking that box on the search screen.





Some reports can be printed for inactive clients, such as Reports, Lists, Customer List.



    • Related Articles

    • Number of clients/pets in the database

      To see how many active clients, inactive clients and active pets you have in the database, double click on Ready at the bottom of the screen.

    • Viewing inactive clients on client explorer

      You can make clients inactive by opening the client record and hitting Edit. Scroll to the bottom and check the box for Inactive. Make sure to hit Save. To view your inactive clients, click on the Gear on the Client Explorer. Click the box for ...

    • Inactive client registration for OLR

      Sometimes you might have clients that have not been to your facility in some time and may be marked as inactive. If these clients signup for OLR, as long as they use some form of matching info (First, last, phone, email) it will still locate their ...

    • Adding new clients in Live Access

      There are two ways to add new clients that have not visited your business before from the Live Access system.  Either by clicking "Add" on the left hand menu and choosing "New Client" OR: Open your client explorer and click the plus sign (+) in the ...

    • Prospective clients

      There is a Prospect button on the right side of the client card. Once you check the box, to get a list of prospective clients, click on Reports, Lists, Prospect List.  
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.