How to send Kennel Connection logs to Support

How to send Kennel Connection logs to Support

If you are ever requested to send your Kennel Connection logs to support, simply click Help, Send Logs. Then type a detailed description of the error and what you were doing when it took place and send to us. Below is a video tutorial:





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    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

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    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.