Pawloyalty - How to join remote support

PawLoyalty - How to join remote support

If a Software Connection agent asks you to join remote support, there are multiple ways to join. Below will provide info. 

**IMPORTANT! You should never join a remote connection that you don't know. Software Connection agents may ask you to join remote support via phone, email or live chat. If you are ever unsure, please call 888-486-4343, option #2 and speak to an agent. Software Connection is unable to remote into computers automatically and the sessions MUST be initiated by you, the client. You have a right to terminate the session at any time by closing the remote support application. 

If you are on help.softwareconnectionLLC.com, you may click the join remote support button and follow the prompts to download and run the application. 

* You may also access getSCremote.com, click join remote support and follow the prompts to download and run the application. 

Here is a quick video on joining remote support from getSCremote.com: https://youtu.be/OlgnifLc2OE

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    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.