Hello-Groom OLR Service Setup
*Note that screenshots may depict other modules besides
Grooming. With Hello-Groom, you'll only see the Grooming module. Please
contact Sales@KennelConnection.com if you wish to move to
Kennel Connection software for more modules.
OLR Service setup
If you're going to allow your customers to choose from different services you offer when creating their bookings, you'll need to configure the service items first.
When adding services, they must already be added in Setup, lists as this is where it will pull the item from. If you have not already setup your services in Setup, lists, you should go do that now. Once added, return to the OLR setup.
To add these services to your OLR system, click the Online Reservations menu item and choose OLR Settings. Click Groom Services tab.
- On the Groom Services page, click "Add Row" to create a new service and the "Configure Groom Offering" window will open.
- Set your title and description so customers will know all about this service.
- Choose to display the price or not to your customers.
- Set the duration.
- Choose pet type.
- Set the type, rate type and any other fields necessary.
Your editing view:
Your customers view when making a reservation:
Once you have a list of services, you can use the up/down arrows to re-organize your list if you wish.
Related Articles
Hello-Groom OLR Product Setup
*Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules. OLR Product setup ...Hello-Groom OLR Feeding Setup
*Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules. OLR Feedings setup ...Hello-Groom OLR Notices Setup
*Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules. OLR Notices setup ...Hello-Groom Appointment approval emails for OLR
*Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules. Appointment ...Hello-Groom - OLR Contracts
You are able to set OLR appointments to use the same contract as desktop KC or use a special one just for OLR. You can also require that your customer e-sign the contract. This will be saved against the appointment so you can refer to it later or ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.