Appointment Cancellation Notifications

Hello-Groom Appointment Cancellation Notifications

*Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules. 

Appointment cancellation notifications

If you would like to receive emails whenever a customer cancels an appointment through their Client Portal system, please navigate in your Hello-Groom, to Online Reservations, OLR Settings, General Settings tab, Email Settings tab and enable the cancellation notification shown here: 




Don't forget to save your changes. 


Once this is set, you'll receive email notifications to the email address/s you entered whenever a customer cancels their appointments through the Client Portal. 


    • Related Articles

    • Hello-Groom Email & Notification options for OLR (Confirm/deny & Staff notifications)

      *Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.  Email & ...

    • Hello-Groom OLR Appointment Questions

      *Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.  OLR - Appointment ...

    • Hello-Groom Appointment approval emails for OLR

      *Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.  Appointment ...

    • Hello-Groom OLR Notices Setup

      *Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.  OLR Notices setup ...

    • Hello-Groom - OLR Contracts

      You are able to set OLR appointments to use the same contract as desktop KC or use a special one just for OLR.  You can also require that your customer e-sign the contract.  This will be saved against the appointment so you can refer to it later or ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.