Hello-Groom - Using groom notes

Hello-Groom - Using groom notes

You are able to add groom notes specific to each appointment and also setup default groom notes that show on every appointment.

For default groom notes, open the pet card, Grooming tab.  This screen is where you add default groom notes that show on every appointment.



When you make an appointment it will show in this field.



You can also add notes for each individual appointment.  This is done in the instructions box.



You can also see a History of past groom appointments, notes and prices.  Click the History button.  Check the X box if you'd like to include these notes on this appointment.







Groom notes will print on the grooming log and groom card.




    • Related Articles

    • Hello-Groom Adding Employees

      Adding employees in Hello-Groom is easy! Simply login to your Hello-Groom account and click on the Setup menu on the left. Choose Employees. Note that if you have the "use administrative login" system option enabled, it will check for access rights ...

    • Hello-Groom Adding a Groom Appointment

      There are a few ways to make appointments from Hello-Groom. 1. From the left-hand menu, expand the Grooming option and click the "Make Appointment" button. This will open the "Make New Appointment" window where you can search for the client, select ...

    • Hello-Groom OLR Appointment Questions

      *Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.  OLR - Appointment ...

    • Hello-Groom - Business Info

      The Hello-Groom business info section allows you to add important business info such as address and tax settings, operating hours, email settings and more.  Navigate to the setup menu item and choose Business Info.  Business Info Tab The first tab ...

    • Hello-Groom - Configuring Hello-Groom To Send Email

      Configuring Hello-Groom To Send Email To configure Hello-Groom to send email, you'll need to go to Setup>Business Info>Email: You will then need to look up the SMTP Server settings for your specific email account. If you are using a Gmail account, ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.