Hello-Groom - Setting up groom prices

Hello-Groom - Setting up groom prices

You can set Hello-Groom to charge grooming services by pet default, by breed, by weight class or by inventory price.

Click on Setup, System Options, Grooming.



If you want to charge by pet weight, click the box to Charge by Weight.

If you do not check this box it defaults to charge by breed.  Be sure to hit Save when done.



The first place Hello-Groom looks for grooming prices is on the pet card, Grooming tab.  These are default rates.  If there is a rate here it will populate on the appointment screen.  You can adjust the price on either the appointment screen or the invoice.



Charge by breed

If there are no rates on the pet card and you have it set to charge by breed, the next place it looks for prices is in Setup, Lists, Breeds.





If there is no price here the last place it will look is in Setup, Inventory, Retail price.





Charge by pet weight

If there are no default rates on the pet card, then it looks at what you have set in Setup, Lists, Weight Classes.





In order for Hello-Groom to charge by weight, the pet must have a weight on his pet card.  Click Edit.



Let's try with our pet Achoo who has default rates on his pet card.  



When you make an appointment these rates will be populated.



Now we'll try with Charge by breed.  Here is a pet that does not have default prices on his pet card and is set as an Airedale.

Here are the prices we have set in Breeds for Airedales.



These prices will populate when you create an appointment.



For charge by pet weight, let's try this pet who is 21 lbs.  He doesn't have any default prices on his pet card.

Here are the prices we have setup for 1 - 30 lbs.



Those prices will populate on the appointment screen.


    • Related Articles

    • Hello-Groom - Setting up commissions

      You are able to setup commissions, assign employees to services and print the commission report for your pay period.  There are three steps in setting up commissions. Step 1 - Click on Setup, Employees. Click on Commissions. You can either enter an ...

    • Hello-Groom Adding Employees

      Adding employees in Hello-Groom is easy! Simply login to your Hello-Groom account and click on the Setup menu on the left. Choose Employees. Note that if you have the "use administrative login" system option enabled, it will check for access rights ...

    • Hello-Groom Accessing Reports

      Hello-Groom has many vital reports you can access. For grooming reports, click the grooming option on the left-hand menu and click reports. Once you choose the report you wish to print, it will display the prompt where you can choose report options. ...

    • Hello-Groom - Setting up vaccinations

      You are able to setup required vaccines.  There are warning messages if the pet has missing or expired vaccines.  You can also print a report and include this info on the confirmation email. Click on Setup, Lists, Vaccinations. Hello-Groom comes with ...

    • Hello-Groom OLR Flat Rate Deposits

      *Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.  OLR - Flat rate ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.