Hello-Groom - Add to Waitlist option for OLR appointments

Hello-Groom - Add to Waitlist option for OLR appointments

You are able to quickly add appointments to the waitlist and are able to send out a Waitlist email.

The Waitlist is a separate schedule where you can keep these appointments but they are not part of your live schedule.

You can view it through Grooming, Waitlist.




If you do not want to use the Waitlist option, click on OLR Settings, General and check the box to disable it.  Please remember to save your settings.

This means that the Add to Waitlist button will not appear on Pending appointments.




Click on Online Reservations, OLR Settings.  Click on the General tab and scroll to the bottom of the screen.




Check the box if you'd like to send out an email.  You will still be able to opt out of sending the email when adding the pet to the waitlist.

If you uncheck the box to send the email, that won't be an option on the Pending appointments page.

There is a default message but you are able to edit/add your own message.  Please note that any information that shows in brackets like [[ClientName]] or [[PetNames]] will automatically load that information.

Remember to scroll back up to the top of the page and click Save Settings when done.



If you'd like to send an email reminder to staff members when a pet is added to the waitlist, click on OLR Settings, General, Email Settings.  You can notify multiple email addresses if needed.  Be sure to Save your settings.



On the pending appointment you have the option to click Add to waitlist.  It will then display the options for sending or not sending the waitlist email.




If you'd like to view the appointment before adding them to the waitlist, click the Edit button.  Make sure all settings are correct.  Click the Add to Waitlist button and save the appointment.  This will also send the waitlist email to clients and staff if you have those enabled.




If you opted to send the waitlist email, your client will receive this message.



If you opted to send an email to staff when adding a pet to the waitlist, you will receive this message.



Your client will be able to log into their portal and easily see if the appointment is waitlisted.  The entire line will be in bright yellow.




    • Related Articles

    • Hello-Groom Waitlist

      Hello-Groom offers a waitlist schedule. There may be times where you're fully booked but might want to add a client to the waitlist in case anything opens up. During the appointment creation, you can opt to "add to waitlist" which will add this ...
    • Hello-Groom OLR Feeding Setup

      *Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.  OLR Feedings setup ...
    • Hello-Groom - OLR Contracts

      You are able to set OLR appointments to use the same contract as desktop KC or use a special one just for OLR.  You can also require that your customer e-sign the contract.  This will be saved against the appointment so you can refer to it later or ...
    • Hello-Groom OLR Flat Rate Deposits

      *Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.  OLR - Flat rate ...
    • Hello-Groom Email & Notification options for OLR (Confirm/deny & Staff notifications)

      *Note that screenshots may depict other modules besides Grooming. With Hello-Groom, you'll only see the Grooming module. Please contact Sales@KennelConnection.com if you wish to move to Kennel Connection software for more modules.  Email & ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.