Grooming, training and additional services report

• Related Articles

• PawLoyalty - Setting up Training classes and Private training

  You can setup two kinds of training: Training classes and Private training. Click on PawLoyalty, Administration. Click on Services. Scroll to the bottom and click on Training. Scroll down to find these two options. Click the boxes for Group and ...

• PawLoyalty - Adding pets to past training classes

  You are not able to add pets to training classes that have already started. In this case you can create a generic training service called "Late Group Registration", for example. Then you can book the pet for this service and have the income show on ...

• PawLoyalty - Setting up Grooming book alone pricing and A-La-Cart services

  There are two different types of groom services. A stand-alone service and an add-on, A-La-Carte service. To set these prices, click on PawLoyalty, Administration. Click on Services. The first grooming section is for the stand-alone services. Please ...

• PawLoyalty - Using report cards

  Click on PawLoyalty, Administration. Click on Report Cards. This is where you setup the content that is available to be added on report cards. Click Configure on the module you want to edit. Add title and subjects. Add subjects that you can create ...

• PawLoyalty - Setting up automated emails

  You can setup automated emails for birthdays, appointment reminders, expired vaccinations, reservation requests, package and credit thresholds, and many more options. Please note: You are not able to dictate what time automated emails are sent. They ...

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.