Groom prices by breed or weight class**
You have the option to charge grooming services by breed or
weight class.
Click on File, Lists, Breeds and enter prices here if you'd
like to charge by breed.
Click on each breed and enter a bath, groom, nails and
othergroom rate. Click Save after each one.
To charge by weight class click on File, System Options,
Grooming tab.
Check the box for 'Charge by weight'.
Click on File, Lists, Weight Classes.
Under each weight class, check the box if you want it to be
charged by pet weight. Enter a price. Hit Save after each one.
Kennel Connection will charge in the following order.
It will check each step until it finds a price.
Default groom rates on pet card
Rates on Weight Classes tab
Rates in Breeds list
Rates in Inventory
Example 1: Our pet Mouse has default groom rates on
his pet card.
KC checks the pet card first and will charge these default
rates.
Example 2: Our pet Gus is 55 lbs. KC first
checks Gus’s pet card but there are no default groom rates. It next
checks Weight Classes and will use the rates for BGNO.
Example 3: Our pet Ladybird is 90lbs German Shepherd.
KC checks her pet card but there are no default rates.
It next checks Weight Classes and finds a rate for BGN.
There is no rate for Other so the next place it checks is
the Breeds list. There is no rate for Others.
It next looks at Inventory and will use the price for OTHERGRM.
If it is a multipet booking, click on the Multipet tabs to
see the rates for each pet.
Related Articles
Adjust all rates for breeds**
In File, Lists, Breeds, you can setup rates and durations for each breed for boarding and grooming services. Adjust All Rates lets you adjust the rates for just one breed, for all breeds and for existing appointments. IMPORTANT: Because you cannot ...Multipet board rates by weight classes**
You can set KC to charge by weight for boarding. You also have the option to set multipet rates. First, click on File, System Options, Boarding tab. Check the box for "Charge by pet weight" There is also an option called "Show adjust run rate ...Setting up your options for Boarding, Grooming, Daycare, Training and Special Services **
This document will explain the features of the Boarding, Grooming, Daycare, and Training modules and how you setup your options. A required step is to backup your database regularly. Every day is recommended as it only takes a few seconds to do and ...Grooming log**
The Groom Log includes pet/owner information, employees assigned to Bath, Groom, Nails, Others, prices and groom notes. You can opt to not include phone numbers under File, System Options, Grooming tab, Groom Card Format tab. Print the log by ...Online Reservations Settings - Grooming
To start using the OLR system, you'll first want to go through each setting and enable/disable/add/remove or modify what you need to allow your system to run efficiently for your business. Here is a quick overview of the Grooming settings pages. For ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.
Please view support agreement for more information