Feedings, Medications, Exercises - Charge by day or Charge by service

Feedings, Medications, Exercises - Charge by day or Charge by service

You have the option to Charge by Day or Charge by Service for Feedings, Medications and Exercises.


If you have it set to Charge by Day, then no matter how many times a pet gets the service during the day, Kennel Connection will only charge once.


If you have it set to Charge by Service, then KC will charge for each time the pet gets the service.  If the pet gets the service Morning, Afternoon and Evening, KC wil charge three times per day.


In our example, we have Cuddle time all day set to Charge by day.



Charge by day or service



Walk 15 mins is set to Charge by service.



Charge by day or service



Our pet has a boarding appointment for 3 days.  He gets each exercise Morning, Afternoon and Evening.


On the invoice, he is charged for 3 Cuddle time all day - 1 each day.


He is charged for 9 Walk 15 mins - 3 services x 3 days = 9 walks.



Charge by day or service


    • Related Articles

    • Feedings, Medications, Exercises

      You can add feedings, medications and exercises to appointments. You can also print reports for each service. These steps will be for feedings. You will follow the same steps for medications and exercises. Click on Editable service grids to learn ...
    • Feedings, Medications, Exercises - Service time definitions

      You are able to set service time definitions for feedings, medications and exercises. If the checkin or checkout times falls outside of your service time definitions, Kennel Connection will not charge for that service. Click on File, Business Info, ...
    • Feedings, Medications, Exercises - Not invoiceable

      You can mark individual feedings, medications and exercises as not invoiceable.  This will allow you to add the service to the booking and have it print on the schedule but it won't be included on the invoice. Click on File, System Options, Invoice ...
    • Feeding, Medications, Exercises schedules

      You can print a report for feedings, medications and exercises for all modules except Petsitting. To print this report, you must have the schedule opened. Then click on Reports, module, Feeding schedule, Medication schedule, or Exercise schedule. You ...
    • Editable service grids for feedings, medications, exercises

      You have two options when adding feedings, medications and exercises to appointments. You can set Kennel Connection to allow employees to type in these services or you can set the program to only allow them to choose services that have been ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.