Error when sending emails from Live Access

Error when sending emails from Live Access

If you are attempting to use the "send email" utility from Live access and receive this error when sending, you'll need to first configure your email settings in KC Desktop or correct them as they may be incorrect.  

Please visit this link to learn how to configure KC desktop email settings. 

IMPORTANT:  Once you have emails configured for desktop KC, you will need to log out of Live Access and restart it on the database computer where KC is installed.  On that computer, at the top of the screen, click on Utilities, Live Access, Restart Live Access.  This makes Live Access use your email settings in desktop and will allow it to send emails.

If you do not do this step you will be unable to send emails through Live Access.

    • Related Articles

    • Sending emails from Live Access (Overview)

      Part 1. Accessing the email utility. In Live Access there are a couple of ways to send emails to your clients.  First from the client card by clicking the arrow next to their email address at the top, or by clicking the edit tab and then clicking the ...
    • Error: Message Failed to Send - Email Errors When Sending from Live Access

      When sending emails from Live Access including appointment confirmations, sending signup links to clients and other, you have the option to use the email server OR use KC Desktop Email Confirmation settings. Since Live Access is a hybrid ...
    • Sending an email from Live Access

      **Note that this function requires you to have email setup and working in your KC Desktop software. If you don't or need info, click here: Configuring Kennel Connection to send emails If you're inside Live Access and would like to send a quick, ...
    • Error or no email sent when using KC desktop confirmation emails

      In Live Access/OLR you're given the option for confirmation emails in each module to not send, use the Live Access email system or use your own KC Desktop email settings and confirmation emails. If you choose to use your own KC desktop email settings ...
    • Error "Socket is not ready for writing, WSAEWOULDBLOCK The socket would block" when sending emails

      Cause 1: Your email settings you entered in KC, Business, Info, Email are incorrect. Please verify with your email provider the proper settings and double check for any typos. If you are using Gmail or Google Workspace, here is an article to use ...