Error "Update or CancelUpdate without AddNew or Edit" when attaching documents to client or pet records
This error is usually caused by the document name being too long. Shorten the name and make sure it contains no special characters such as quotes, brackets, asterisks, etc. If the error still occurs, contact support at Support@SoftwareConnectionLLC.com or 1-888-486-4343 option 2.
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Adding pictures and documents to the client and pet record
Kennel Connection lets you attach documents to pet and client records. This is a paper-free way of keeping track of contracts, medical records, and vaccine histories. You can also attach a picture to the pet and client records. First, you must save ...
Uploading pictures and documents to Live Access
Just like in Kennel Connection desktop you can add files/documents to client or pet cards. Supported file types are: .png, .jpg, .jpeg, .doc, .docx, .xls, .xlxs, .txt, .zip From inside Live Access open a client or pet card and click the documents or ...
Upload documents through Client Portal
There is an option to allow clients to upload documents through client portal. They can either upload to a pet record or their client record. To enable this, click on Online Reservations, Use & Registration and scroll to the bottom. Hit Save Changes ...
Adding multiple pictures to the pet's card
You can add multiple pictures to the pet record. First, all pictures must be saved in the correct place: On the main computer (where the database is), in the KC7 folder, in the Pix folder. Click on this link for full details. There can be no sub ...
Error 429, active X component can't open object after installing KC on a new computer
This is a Windows issue. It means that something on the computer is preventing the active X component needed by the software from registering properly. Without that component, Kennel Connection cannot function. Please note: This is not being ...