Error "Update or CancelUpdate without AddNew or Edit" when attaching documents to client or pet records
This error is usually caused by the document name being too long. Shorten the name and make sure it contains no special characters such as quotes, brackets, asterisks, etc. If the error still occurs, contact support at Support@SoftwareConnectionLLC.com or 1-888-486-4343 option 2.
Related Articles
Adding pictures and documents to the client and pet record
Kennel Connection lets you attach documents to pet and client records. This is a paper-free way of keeping track of contracts, medical records, and vaccine histories. You can also attach a picture to the pet and client records. First, you must save ...Uploading pictures and documents to Live Access
Just like in Kennel Connection desktop you can add files/documents to client or pet cards. Supported file types are: .png, .jpg, .jpeg, .doc, .docx, .xls, .xlxs, .txt, .zip From inside Live Access open a client or pet card and click the documents or ...Upload documents through Client Portal
There is an option to allow clients to upload documents through client portal. They can either upload to a pet record or their client record. To enable this, click on Online Reservations, Use & Registration and scroll to the bottom. Hit Save Changes ...Adding multiple pictures to the pet's card
You can add multiple pictures to the pet record. First, all pictures must be saved in the correct place: On the main computer (where the database is), in the KC7 folder, in the Pix folder. Click on this link for full details. There can be no sub ...Error 429, active X component can't open object after installing KC on a new computer
This is a Windows issue. It means that something on the computer is preventing the active X component needed by the software from registering properly. Without that component, Kennel Connection cannot function. Please note: This is not being ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
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*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.