Error Recipient does not exist here when sending emails

Error "Recipient does not exist here" when sending emails

Here is the process when you send emails through Kennel Connection.


When you hit Send or it's time to send automatic emails, KC logs into your email provider's server.  If your login information is authenticated, KC sends all emails to the server.  That's all it does.  It is up to your provider to send the emails to your clients.


This error means that KC has sent the email successfully to your email provider.  When your provider attempts to send this to your client, the message is being rejected by your client's server, saying the email doesn't exist.  Verify with your client that you have the correct email address listed.  Be sure there are no spaces before or after the address.  If that does not fix it, you will need to work with your client and their provider to determine why it won't accept emails from you.

    • Related Articles

    • Error "Invalid sender address rejected" when sending emails

      When sending emails through Kennel Connection, here is the process. When it's time to send automatic emails or you hit the Send button, KC logs into your email provider's server.  Once the login information has been authenticated, KC sends all emails ...

    • Error "Cannot get host by name" when sending emails

      Here is the process when sending emails through Kennel Connection. When you hit Send or it's time to send automatic emails, KC logs into your email provider's server.  Once your login information has been authenticated, KC sends all emails to your ...

    • Error "Failed to receive start TLS response" when sending emails

      When sending emails through Kennel Connection, this is the process: When you hit send or it's time to send automatic emails, KC logs into your email provider's server.  Once your login information is authenticated, KC sends all emails to your ...

    • Error "Failed to connect to SMTP server" when sending emails

      When sending emails through Kennel Connection, this is the process: When you hit send or it's time to send automatic emails, KC logs into your email provider's server. Once your login information is authenticated, KC sends all emails to your provider ...

    • Error: Message Failed to Send - Email Errors When Sending from Live Access

      When sending emails from Live Access including appointment confirmations, sending signup links to clients and other, you have the option to use the MyKCApp.com email server OR use KC Desktop Email Confirmation settings. Since Live Access is a hybrid ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.