Error Please log in via your web browser and try again when sending emails

Error "Please log in via your web browser and try again" when sending emails

Here is the process when sending emails through Kennel Connection:


When you hit Send or it's time to send automatic emails, KC logs into your provider's server.  Once the login information has been authenticated, it sends all emails to your provider.  That is all it does.  It's up to your provider to send the emails to your clients.


This error means that your provider is unsure if the app you're trying to connect from (Kennel Connection) is legitimate or not so they want you to log into your account to verify.  If logging into your inbox via your web browser does not allow KC to connect, you'll need to look at your provider's settings for less secure apps and enable it.  You also need to go in KC and click on File, Business Info, Email tab and make sure you have the username as your full email address.

    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.