Error "Our system has detected that this message is unsolicited mail. Message has been blocked" when sending emails
This message means that your email provider is saying you are sending too many emails from your address and the emails are being marked as unsolicited or spam and are being blocked. This is something controlled by your email provider, not KC. You will need to contact your provider for assistance
Related Articles
Error: Message Failed to Send - Email Errors When Sending from Live Access
When sending emails from Live Access including appointment confirmations, sending signup links to clients and other, you have the option to use the MyKCApp.com email server OR use KC Desktop Email Confirmation settings. Since Live Access is a hybrid ...Error "220 - We do not authorize the use of this system to transport unsolicited or bulk email" when sending emails
When you send emails through Kennel Connection, here's what happens. When it's time to send automatic emails or you hit the Send button, KC logs into your email provider's server. Once your login information has been authenticated, KC sends all ...Sending bulk emails from Kennel Connection
Sending bulk emails from Kennel Connection Sending Bulk Emails While Kennel Connection gives you the option to send bulk or mass emails and email to text messages, it may not be the best way to accomplish your task and could ultimately get you ...Error "Invalid sender address rejected" when sending emails
When sending emails through Kennel Connection, here is the process. When it's time to send automatic emails or you hit the Send button, KC logs into your email provider's server. Once the login information has been authenticated, KC sends all emails ...Error "Failed to receive start TLS response" when sending emails
When sending emails through Kennel Connection, this is the process: When you hit send or it's time to send automatic emails, KC logs into your email provider's server. Once your login information is authenticated, KC sends all emails to your ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.