Error "No webcam detected"
KC has no setting for webcams and has no control over the use of the webcam. It will search Windows for a compatible imaging device and use it if one is available. This error either means the webcam is not compatible with Kennel Connection or there are multiple devices showing as "Imaging Devices" in your Windows Device Manager.
One way to troubleshoot is to go into Windows Device Manager and remove/uninstall all imaging devices other than the webcam. Since this is not part of the Kennel Connection program itself, we are unable to assist with this. If you are not sure, consult a local technician.
You can try a wired Logitech camera, although most plug and play webcam devices will work with Kennel Connection.
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After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
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