Error "Internal server error, Failed to get response to login password" when sending emails
Here is the process for sending emails through Kennel Connection:
When you hit Send or it's time to send automatic emails, KC logs into your email provider's server. Once your login information has been authenticated, KC sends all emails to your provider at once. That's all it does. It is up to your provider to send the emails to your clients.
This error means that at some point during the transmission of the email, an error is occurring on the provider's SMTP server and is not accepting the connection or user ID/password. This is all we can tell from this error. You will need to give your provider the error and have them look into why this is happening.
Related Articles
Error "Failed to receive start TLS response" when sending emails
When sending emails through Kennel Connection, this is the process: When you hit send or it's time to send automatic emails, KC logs into your email provider's server. Once your login information is authenticated, KC sends all emails to your ...Error "Socket is not ready for writing, WSAEWOULDBLOCK The socket would block" when sending emails
Cause 1: Your email settings you entered in KC, Business, Info, Email are incorrect. Please verify with your email provider the proper settings and double check for any typos. If you are using Gmail or Google Workspace, here is an article to use ...Error Failed to get response to login password while using Gmail
You are using a Gmail account for emails in Kennel Connection and it suddenly stops working or you are entering the settings and testing for the first time. The error shown in the email log displayed is "Failed to get response to login password" but ...Error: Message Failed to Send - Email Errors When Sending from Live Access
When sending emails from Live Access including appointment confirmations, sending signup links to clients and other, you have the option to use the MyKCApp.com email server OR use KC Desktop Email Confirmation settings. Since Live Access is a hybrid ...Error "Failed to connect to SMTP server" when sending emails
When sending emails through Kennel Connection, this is the process: When you hit send or it's time to send automatic emails, KC logs into your email provider's server. Once your login information is authenticated, KC sends all emails to your provider ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.