Error 'Employee cannot punch out before punch in' when using the timeclock
This error means there is a future punch that needs to be deleted.
Click on File, Employees, Timecard tab.
Click on the employee's name and click the Next button until you find the future punch.
You may have to go months or years into the future but it should only take a few minutes.
Related Articles
Adding employees and setting Access Rights
The employee setup in Kennel Connections allows you to: Set up security levels Designate employees as bathers, groomers, trainers, and so on. Give each employee individualize access rights. Set schedules Make employees commission-able Please note: ...Error 3265 when adding a new employee
You are getting error 3265 when adding a new employee or choosing a new employee for bookings. Close Kennel Connection on all computers. Start it on one computer. Click on File, Employees. Click on the new employee on the left and uncheck the boxes ...Adding individual employees to Live Access
There are two different ways you can add users to Live Access. Individually and in bulk. Users MUST already be added to Kennel Connection desktop as employees before you can add them to Live Access. Live Access will respect all employee access rights ...Adding employees to Live Access part 2 - Bulk import
There are two different ways you can add users to Live Access. Individually and in bulk. Users MUST already be added to Kennel Connection desktop as employees before you can add them to Live Access. Live Access will respect all employee access rights ...Timecard reader beeps and changes color but no punch is recorded for particular employee
When using the timecard reader, it beeps and changes color, but no punch is recorded. This usually affects just one employee. The reader works fine for all other employees. There is an errant future punch that needs to be deleted. Click on File, ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.