Error Cannot exceed sales cap when voiding a transaction

Error Cannot exceed sales cap when voiding a credit card transaction

This error means this transaction has already been voided.  If you have further questions, contact PaymentSupport@SoftwareConnectionLLC.com or 1-888-486-4343 option 3.
    • Related Articles

    • Voiding a credit card transaction (Tenerum)

      Tenerum Processing.  Inevitably at times a transaction may need to be voided for whatever reason. To void a transaction, simply click on Accounting and then on Credit Card Management.  Click the "View" button, locate your transaction in question and ...
    • Getting started with integrated credit card processing (Tenerum)

      Tenerum Processing Only Welcome to your new integrated CC processing with your Kennel Connection software! Please view the below to get started. Note that processing credit cards or storing credit cards requires the chip reader device. Until you ...
    • CC processing error 5008 Terminal not active

      Tenerum Processing only.  If you're using integrated CC processing with Kennel Connection and you receive a 5008: Terminal not active error when trying to process payment ore retrieve stored CC data, it means your device ID is incorrect or a recent ...
    • Credit Card Processing Troubleshooting Guide (Tenerum)

      If you are unable to process credit cards and you're using Tenerum, please complete the steps in this guide to attempt to resolve the issue.  Section 1: Error: Cannot find API Tenerum.net Section 2: Error: 9999 Validation error upon request Section ...
    • Installing a Credit Card Patch for Tenerum

      Welcome to Kennel Connection's Integrated Credit Card Processing! If you're viewing this article, odds are you've received your hardware and you're ready to get started! The first step will be to download and install the CC data into your KC software ...