Error Cannot exceed sales cap when processing a refund
This error means you are trying to return an amount greater than was originally charged. You will need to adjust the amount you are trying to return to be less than or equal to the original amount charged. If a client paid twice, i.e. paid an invoice and paid a deposit, you will need to process a return for each charge. Or, if the item was $35, you cannot return an amount greater than $35 for that item.
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Completing a refund on a credit/deposit with CC processing
*Tenerum CC processing. There may be times where you need to refund a deposit/credit that was paid via CC. Here are the steps: In the top menu of Kennel Connection, click accounting and choose receipts. Locate the pre-payment/credit in the ...
CC processing error 5008 Terminal not active
Tenerum Processing only. If you're using integrated CC processing with Kennel Connection and you receive a 5008: Terminal not active error when trying to process payment ore retrieve stored CC data, it means your device ID is incorrect or a recent ...
Processing a credit card return/refund
To process a return on an invoice paid by integrated CC processing, simply go to Accounting, Invoices. Locate the invoice in question. Click the "Returns" Button. The Return/Refund invoice will open. Any line items from that invoice that was paid ...
Getting started with integrated credit card processing (Tenerum)
Tenerum Processing Only Welcome to your new integrated CC processing with your Kennel Connection software! Please view the below to get started. Note that processing credit cards or storing credit cards requires the chip reader device. Until you ...
Error Cannot exceed sales cap when voiding a credit card transaction
This error means this transaction has already been voided. If you have further questions, contact PaymentSupport@SoftwareConnectionLLC.com or 1-888-486-4343 option 3.