Error 383, Text property is read only, when booking multiple pets

Error 383, Text property is read only, when booking multiple pets

This error is caused by regional time settings in Windows.


Remedy:  

  • Close Kennel Connection and open the Windows Control panel.
  • Locate the "Region" or "Regional" settings.
  • Once inside, at the bottom, click on "additional settings" then at the top of "additional settings," click on the "Time" tab.
  • You will need to change your A.M and P.M. settings to AM and PM.  There can't be any . (periods) in between.
  • Once you change it to the AM and PM, click apply and ok.
  • Close the control panel and reopen Kennel Connection.  You will now be able to book the appointment.

    • Related Articles

    • Error "Your message cannot be delivered. Reason: Rejection greeting returned by server" when sending text messages

      When you send a text message through Kennel Connection, the message is sent to the client's carrier's server (Verizon, for example). That's all that KC does. It's up to the carrier to send the message to your clients. This error means that the ...

    • Text messaging

      You are able to send text messages to your clients and send text confirmations and reminders. Before you can send emails, you must first configure KC to send emails. Click here for instructions. Open the client card, General Information tab. Enter ...

    • Multipet booking feature

      The multipet booking feature lets you make appointments for more than one pet of the same family at the same time, saving you time during the booking process. Click on File, System Options, Global tab. Check the box for 'Enable multiple pet ...

    • Setting up and using Payment Links/Text to Pay

      You are able to send a link to clients that lets them pay invoices before they pick up their pets, allowing for a faster checkout process. Your clients will do all the heavy lifting. You just click to send the link. Your client can pay one invoice or ...

    • Error 76 when creating error message file

      If you ever encounter this error when trying to send emails or test email settings (note that the computer name will be different in the error). This means that the KC7 folder on the host machine does not have proper read/write permissions so the ...