Error 220 - We do not authorize the use of this system to transport unsolicited or bulk email when sending emails

Error "220 - We do not authorize the use of this system to transport unsolicited or bulk email" when sending emails

When you send emails through Kennel Connection, here's what happens.


When it's time to send automatic emails or you hit the Send button, KC logs into your email provider's server.  Once your login information has been authenticated, KC sends all emails to your provider.  That's all it does.  It's up to your email provider to send the emails to your clients.


This error means your email provider's server is seeing something in the emails being sent from KC and marking them as unsolicited, bulk or spam emails.  It could be the subject line, something in the body of the email, or even the way the emails are generated.  You will need to contact your email provider to find out why are they flagging these emails as unsolicited/spam.


    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.