Entering a tip using Webservices

Entering a tip using Webservices

With CC web service processing (non-chip reader), entering a tip is easy. 


Once you're on the receipt and ready to pay the invoice, process the transaction for the invoice amount. 


Once the transaction is approved, the "Add CC Tip button will light up. Click the button. 


Enter the desired tip amount and click submit. 


The tip will be added to this transaction. 




Tip Adjustment


If you need to adjust the tip after, you'll see the button says "Tip Adjust." Click it and add in the new tip amount. This will remove the old applied tip and only add this new amount. It will not compound them together. Alternatively, this can be done from Accounting, CC Management as well. 



NOTE: Some of the CC Web Service users may not have tips enabled on the processor side. If you do not have tips enabled, when you click the "Add CC Tip" button you'll get an error. Please contact support at 888-486-4343 x 504 or Support@KennelConnection.net




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