Enabling Cookies for Live Access & SMS
For most websites to function, general use of browser cookies is required. For Live Access, OLR and related features like SMS messaging to function properly, you must have cookies enabled in your browser.
Note that third-party cookies are not required.
What are cookies?
Cookies are files created by websites you visit. They make your online experience easier by saving browsing information. With cookies, sites can keep you signed in, remember your site preferences, and give you locally relevant content. There are two types of cookies:
First-party cookies are created by the site you visit. The site is shown in the address bar.
Third-party cookies are created by other sites. These sites own some of the content, like ads or images, that you see on the webpage you visit.
With Live Access, OLR, SMS and other KC related functions on the web, only the First-party cookies are required. Below will show you how to enable them for your different browsers.
- Edge
- Chrome
- Firefox
- Safari
Microsoft Edge:
In Edge, click the "Settings and more" button
In the top right-hand corner of your Edge browser's window, you will see a small button with 3 dots in it. This is the "Settings and more" button. 
Click it. It will reveal a large menu with more options. One of them will be named "Settings".
Select the "Settings" menu item
The Settings page will now appear.
Search for "Cookies"
In the search field in the top right of the settings page that has now appeared, type "Cookies".
This will hide all other settings and only show you settings relating to Cookies.
Find the "Cookies and site data" section
Choose your preferred Cookies settings
You can now change your Cookies setting to what you want.
Edge gives you two controls for Cookie settings. They are controlled by clicking or sliding the control on the right (highlighted in the screenshot by the blue circle).
Allow sites to save and read cookie data (REQUIRED)
Block third-party cookies
To enable or disable cookies, change the Allow sites to save and read cookie data setting. Most websites won't work if you don't enable this setting and it is required for Live Access to function.
We don't require third-party cookies so you may decide to block third party cookies by activating the Block third-party cookies control (so that it is slid to the right and longer blue).
Close the settings tab
Once you've chosen your desired Cookies setting, the setting takes effect immediately. You can simply close the Advanced Settings menu and resume browsing.
Google Chrome
On your computer, open Chrome
At the top right, click the three-dot menu 
Choose Settings
Locate "Privacy and security,"
Choose "Site Settings".
click Cookies and other site data.
Choose an option (We recommend "Allow all cookies")
If you block third-party cookies, all cookies and site data from other sites are blocked, even if the site is allowed on your exceptions list.
Mozilla Firefox
Click ☰. It's in the top-right corner of the window. A drop-down menu will appear.
Select "Options" in the drop-down menu.
Open the "Privacy & Security" tab. It's on the left-hand side in options.
Set "Content Blocking" to standard.
Mac - Safari
In Safari, click the Safari menu and choose Preferences.
Click on the "Privacy" tab.
Remove the check mark from "Block all cookies"
Exit Preferences.
Please note that these browser options change places sometimes. If the above companies send out updates, the locations or wording can sometimes change. Sometimes it may be easier to simply complete a web search for "How to enable cookies in [insert your browser name here]" to find the most up to date article from the company itself.
Mobile Phones/Tablets: Cookies are also used and required on mobile devices and tablets. A quick web search for "How to enable cookies on [insert device make/model here]" will yield up to date articles as well.
Related Articles
Getting started using Live Access
Welcome to the Kennel Connection Live Access Getting Started Guide. Here you'll find some helpful info and some links to knowledgebase articles that will help you get the ball rolling. Many want to know what's different about our Live Access VS other ...SMS Messages Showing As Outboxed
SMS Messages Showing As Outboxed: Symptom: SMS messages are showing as outboxed in Live Access. Remedy: Go to Messaging>SMS Settings in Live Access and click the Save Settings button in the upper right. If it shows a blue message in the lower right ...SMS Setup & Usage
If you're reading this guide, odds are you have signed up for the two-way SMS/MMS (Text/Picture message) system. Let's get started! Part 1. Setup & Configuration As you're already aware, there are two pieces of this system. One on the KC side and one ...SMS Opt-In
Due to the new federal regulation called 10DLC, all business numbers that send out SMS messages are now required to register their SMS numbers. These regulations provide your clients the option to opt-in or out of receiving these messages. Below ...Live Access setup guide (Basic)
Kennel Connection Live Access Setup Guide **This is a Quick setup guide that includes basic instruction. If you would prefer a much more detailed setup guide, please click here to redirect: Kennel Connection Live Access Detailed Setup Guide** ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.