Employee showing as inactive in Live Access
If you have a Live Access user who shows as suspended in the Live Access user list but you did not suspend that user, you'll want to go to KC Desktop, File, Employees, locate that user and see if they are marked as "Inactive" which will be a red color.
KC Desktop Employees section showing Inactive:
If this employee should NOT be inactive any longer, simply select the employee in KC desktop and over to the right uncheck the inactive button. Save changes.
Employee showing suspended in Live Access
If your employees are attempting to login to Live Access and see this message: It means their account in Live Access has been marked as suspended. Find someone with manager or full admin access to login to Live Access, navigate to Manage, User List, ...
Hello-Groom - Employees Showing Suspended
Employee Showing Suspended In Hello-Groom If your employees are attempting to login to Hello-Groom and see this message: It means their account in Hello-Groom has been marked as suspended. Find someone with manager or full admin access to login to ...
Adding individual employees to Live Access
There are two different ways you can add users to Live Access. Individually and in bulk. Users MUST already be added to Kennel Connection desktop as employees before you can add them to Live Access. Live Access will respect all employee access rights ...
Suspending or blocking employees from Live Access
At any time you can suspend or block employees from logging in to Live Access. As a manager or admin login to Live Access. On the menu, click Manage, user list. Locate the employee you wish to suspend or block and click the edit pencil. In the ...
Can my employees see their schedules on Live Access?
Yes! Currently they can login to Live Access, click on User Tools and then My Details. This will bring up the schedule options. They can click last week, this week or next week and their schedule will display on the screen. Few things to note ...