Email Error - SendAsDenied

Email Error - 554 5.2.252 SendAsDenied; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied

When sending emails in Kennel Connection, if you get the error stating "554 5.2.252 SendAsDenied; ******@*****.com not allowed to send as ******@*****.com; STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied" first try setting the email address you have as the Username under File>Business Info>Email to match the email address you have under File>Business Info>Business Information in the Email field.

Then go back under the Email tab of Business Info and test the email settings again. If it says the message was sent successfully, you've resolved the issue.

If the issue persists, you'll need to reach out to your organization's email administrator, as this is stemming from an issue on the email server's end.

• Related Articles

• Error: Message Failed to Send - Email Errors When Sending from Live Access

  When sending emails from Live Access including appointment confirmations, sending signup links to clients and other, you have the option to use the MyKCApp.com email server OR use KC Desktop Email Confirmation settings. Since Live Access is a hybrid ...

• Gmail/G Suite Email Settings for Kennel Connection

  Gmail/G Suite Email Settings for Kennel Connection How to configure KC to send emails using Gmail or G Suite/Workspace In order for KC to send emails, you must enter your email settings in File, Business Info, Email tab. If you're using a free OR ...

• Error 75 when exporting the client or email list

  This error means you don't have permission to save/write to the drive you chose. The easiest workaround is to export to a different drive.  For example if you are exporting to the C drive, plug in an external drive and export to that drive instead. ...

• Error 5, access is denied, when backing up the database

  This error means you don't have permission to backup to the drive you are choosing. 1 - Backup to a different drive.  For example if you are backing up to the C drive, you can choose an external drive instead. 2 -  Run the backup/restore utility on ...

• Live Access - Email Error Messages Missing A Valid Message ID Header Are Not Accepted When Generating Customer Links for Online Reservations

  Live Access - Email Error Messages Missing A Valid Message ID Header Are Not Accepted When Generating Customer Links for Online Reservations When generating links for your clients to sign up for Online Reservations, you may receive an email ...

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.