Elimination report

• Related Articles

• Boarding grade report

  You are able to assign grade for boarding on the pet card. You can print Reports, Boarding, Board grade report to get a list of pets and their grades. The boarding Roll Call report also includes a column for Grade.

• Boarding deposit report

  The boarding deposit report will list all appointments with a total estimate for the stay, calculate a 50% deposit, show the deposit made and calculate how much, if anything, is due.   Please note:   In order for this report to work, you must hit the ...

• Boarding log

  The boarding log gives you a report of what pets are arriving and departing for the day.  You can click the print button on the Boarding schedule or Reports, Boarding, Boarding log. You can print the report by last name, pet name, run number, in date ...

• Report cards

  All modules in Kennel Connection have Report Cards. In Grooming, the report card is the exam checklist. On the schedules, right click on the appointment and choose Report Card in the drop down menu. There are 4 categories available: Playtime's, ...

• On screen and reports boarding count are incorrect

  The schedules and occupancy reports give a count of how many dogs and cats are on the schedule and how many dog runs and cat runs are in use.  If the count is incorrect, check your setup. Click on File, System Options, Boarding schedule. There will ...

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.