Duplicate board appointments

There may be times when you have duplicated board appointments.  This is either caused by duplicate runs or duplicate run sizes.

To fix this, click on File, Lists, Runs.

Click on the option "Show runs marked as deleted".

It will display a list in red.  These red runs are ones that you have deleted at some point in the past.  You now have an active run named the same thing.  When you have an active and deleted run named the same thing, Kennel Connection will duplicate those appointments.

To fix this, delete this list (red runs only).  Click on each run and hit Delete run.

You will get a popup about no appointment will be shown for this run.  These are deleted runs that you are permanently deleting from the database.  Click Yes to the prompt.

The next step is to click on Run Sizes and make sure you don't have any duplicated run sizes.  If you do, click on the duplicate one and rename it.  Hit Save.  It will ask if you want to update all runs of that size.  Click Yes.

Once runs and run sizes are fixed, go back to the boarding schedule and hit the Refresh button.  Or you can close/reopen the schedule.  The duplicates should be gone.

If this does not fix the issue, contact Support for further assistance.  Support@SoftwareConnectionLLC.com or 1-888-486-4343 x option 2.

• Related Articles

• Labels for boarding appointments

  Reports, Boarding, Labels lets you print mailing labels based on boarding appointments.  You can either choose a date range or a single day. KC uses Avery 5160 labels or equivalent.

• Live Access - Estimates for boarding appointments

  You are able to create your own custom Estimate template in Live Access. You can print or email the estimate. To set your template, click on Financial, Estimate Settings. Please note: Only the super admin ID or employees marked as Managers will have ...

• OLR general Boarding settings explained

  Here is an overview of some of the settings for the boarding module.  General Settings Allow clients to make appointments. This option enables or disables the ability for your customers to choose "Boarding" in the OLR system. If you need to turn ...

• Boarding packages

  You can create a boarding package and KC will count it down. Creating packages Click on File, Packages, Boarding Pkgs. Click on New Brd Package. Enter the code, name (this will show on the invoice), price and how many days/nights are in the package. ...

• Boarding grade report

  You are able to assign grade for boarding on the pet card. You can print Reports, Boarding, Board grade report to get a list of pets and their grades. The boarding Roll Call report also includes a column for Grade.