Default email program
Click on File, Business Info, Email tab.
The option for 'Use default email program when sending emails from client card" allows you to send emails through your computer's default email program.
This only applies to email sent through the customer card by clicking the Email button. It does not affect confirmation emails, reminders, birthday or expired vaccine emails, bulk emails, and so on. Those emails are sent using the email program you enter in the Email tab.
If you are not sure what your default email program is, it is the same program that will open if you click on an email hotlink on a website,
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Thank you email
You are able to set Kennel Connection to send a Thank You email on checkout. You can set this for all modules. In order to send emails through the program, you must figure configure KC to send emails. Click here for instructions. Click on File, ...Configuring Kennel Connection to send emails
In order for KC to send emails, you must enter your email settings in File, Business Info, Email tab. This information comes from your email provider. If you are unsure of the settings, contact your provider for assistance or do a Google search for ...Welcome emails
You can set KC to send welcome emails when creating new client records. Click on File, Business Info, Email tab, Special Email tab, Welcome tab. Check the box for 'Enable welcome emails'. You can also check the box to CC your company email. Enter ...Appointment approval emails for OLR
For each module Boarding, Grooming and Daycare, you can choose how you want appointment approval/confirmation emails to send. To set this option up, login to your Live Access and go to Online Reservations and open the OLR Settings menu item. Under ...Sending promotional emails
There is an html email utility built into Kennel Connection that allows you to compose an email and/or insert images to the email and then choose your recipient list be it a single recipient or multiple. Warning: Kennel Connection sends emails using ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.