Daycare options - Use package day for this visit and Do not charge for this visit

Daycare options - Use package day for this visit and Do not charge for this visit

There are two options on the daycare appointment screen for "Use package day for this visit" and "Do not charge for this visit".  This gives you the freedom to use package days for some pets and not charge other pets for daycare stays.  Let's say your facility has both daycare and boarding pets.  You want to charge or use package days for pets just there for daycare, but do not want to charge or use package days for boarding pets who are also in daycare.  These two options allow you to choose different options for different pets.


The options are found on the daycare booking screen and the Set to daycare screen on the boarding appointment screen.



Daycare options




Daycare options



The options will default to "Use package day for this visit" as checked and "Do not charge for this visit" as unavailable.  You will only be able to click on "Do not charge for this visit" if you first uncheck "Use package day for this visit".  If you DO NOT want to use a package day for the stay but DO want to charge the pet for their daycare stay, leave both boxes unchecked.


Option 1:  Leave "Use package day for this visit" checked.  When the pet is checked out, a day will come off their package.



Daycare options




Daycare options



Option 2:  Uncheck "Use package days for this visit" and leave "Do not charge for this visit" unchecked.  When the pet is checked in/out, you will need to create the invoice that will include the day of daycare.



Daycare options




Daycare options



Option 3:  Uncheck "Use package day for this visit" and check "Do not charge for this visit".  When the pet is checked in/out, you will need to create an invoice if other services were added to the booking screen.  For this example, we also charge the pickup and delivery charge.  If daycare is the only thing on the appointment screen, you do not need to create an invoice.  It will be blank because you told KC to not charge for this visit.



Daycare options



Daycare options



Please note:  When you are in the boarding schedle, there is an option to Set to daycare.  Let's say the pet is staying for 2 weeks.  On the Set screen, you have the "Use package day for this visit" unchecked and "Do not charge for this visit" checked.  When you hit OK to make the boarding appointment, every daycare appointment will have those same settings.  If you need to charge or verify what settings you have, you will need to go to the daycare schedule and open the individual appointment.  If you go through the Boarding schedule and hit Set again, it will go back to the defaults of "Use package day for this visit" as checked" and "Do not charge for this visit" as unavailable.  The reason for this is the Boarding schedule cannot load daycare appointments with different settings.


    • Related Articles

    • Daycare packages

      You can sell daycare packages to both the clients and his pets. Depending on your settings, KC will deduct a day at check in or check out. Step 1: Set your parameters. Click on File, System Options, Daycare tab. If you only going to use Full day ...
    • Daycare packages are not decrementing

      If daycare packages are not counting down, verify that your settings are correct in File, System Options, Daycare tab. 1 - If you use both half and full days, it must be set to 'Decrement daycare package on CHECK OUT. If you ONLY use full day ...
    • Default daycare package options set by Daycare room/type

      You can set default settings for daycare package usage for Daycare Rooms/Types.  Let's say your facility does not charge for daycare if the pet is also boarding.  You don't want to have to remember to adjust the package settings on each appointment. ...
    • Boarding packages

      You can create a boarding package and KC will count it down. Creating packages Click on File, Packages, Boarding Pkgs. Click on New Brd Package. Enter the code, name (this will show on the invoice), price and how many days/nights are in the package. ...
    • Training packages

      You can create training packages for each type of Training package: Resident training, Train Classes, One-on-One training. Creating packages Click on File, Packages, Training packages. Click on New Trn Package. The package service tells you what kind ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.