Coloring of Pets on Company Portal

Coloring of Pets on Company Portal

PawLoyalty shows pets on the Company Portal with two different classifications: Green and Orange.


When a pet shows as Green on the Company Portal it means they are a Daycare pet who has an active Daycare Package.


3c_S6H61YvAXXGeGm8c9bt0jfhmx4XUEjg.png



When a pet shows as Orange it means they are a Boarding pet who is scheduled to depart that day.


rUxmM8rQkAoezZzY2Cn1WF5B7ymiE0HQJg.png

    • Related Articles

    • PawLoyalty - Removing pets/clients and recovering deleted clients/pets

      If you need to delete a client, click on PawLoyalty, Customer Management. Type in the name and click Find. This will list all clients with this name and you can click Remove to delete the profile. To delete a pet, type in the pet name and click the ...
    • PawLoyalty - Using Custom Icons

      Custom Icons allows you to flag accounts and quickly see information by viewing an icon. For example, you can set an icon to alert you about an arthritic pet, a client who has special instructions, a pet who has food allergies, and so on. Click on ...
    • PawLoyalty - Using report cards

      Click on PawLoyalty, Administration. Click on Report Cards. This is where you setup the content that is available to be added on report cards. Click Configure on the module you want to edit. Add title and subjects. Add subjects that you can create ...
    • PawLoyalty - Client cannot add multiple pets in the online booking widget

      Only new clients are able to add pets through the online booking widget. Existing clients need to contact the business and have them add the new pets. When adding multiple pets through the online widget, you need to hit 'Add to your lists of pets' ...
    • PawLoyalty - Not able to transfer pets into another room

      If you are not able to transfer pets to another room, verify the setup. Click on PawLoyalty, Administration. Click on Resources. Find the room and click Edit. If this room is set to Private, that means only pets of the same family will be able to be ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.