Color scheme and skins
You are able to change the color scheme for the headers in Kennel Connection under File, System Options, Local tab.
You can either have a solid color or have a gradient.
You can also change the text color.
You can also choose different skins under Layout, Skins.
Here are some options.
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Breeds and Employees display by color
You are able to assign colors to your employees and breeds. This will show on the schedule so you can see at a glance how many grooms employee Bob has, or how many Akitas you have scheduled. In the menu click on Grooming, Calendar. Click on the Gear ...Schedules are no longer showing color coding
If you notice the schedules are no longer showing color coding, you can turn that back on. Click on File, System Options, Local tab. Check the box for 'Use schedule color codes'. If the schedule is opened, click Refresh or close/reopen. The colors ...Mixed color on the run glance
The mixed color on the Run Glance does not indicate there are different family pets staying in the same run. The mixed color is for pets arriving and departing at different times. So, if a pet is arriving and another is departing; if a pet is ...Run glance has color coding for AM/PM checkins/checkouts
The Run Glance has different colors for AM and PM Arrivals and Departures. This is so you will know if a run is to be vacated in the morning or afternoon when making appointments. Please note: If an appointment does not have an In or Out Time, the ...Timecard reader beeps and changes color but no punch is recorded for particular employee
When using the timecard reader, it beeps and changes color, but no punch is recorded. This usually affects just one employee. The reader works fine for all other employees. There is an errant future punch that needs to be deleted. Click on File, ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.