Clover Mini device unboxing and setup
If you're viewing this article, odds are you just received your new Clover and are looking to get it setup. The below will walk you through this process but please note, if you are new to this CardPointe integration, you should not setup any Clover devices without being contacted by Kennel Connection Payment support first. If you are simply replacing a Clover or adding a new one to your existing CardPointe integration, you may proceed.
Unboxing and connecting:
When unboxing your Clover, you'll find a few pieces in the shipping box.
1 - Clover device
1 - power adapter that plugs into the wall
1 - cable with a multi-port hub
1 - screwdriver
Remove the Clover device and unwrap it from its plastic protection.
*Note that if you're running cables through desks or holes in desks, you may want to run cables prior to connecting device.
Locate the multi-port hub cable (usually white cable with triangle type hub on it.) Turn over the Clover device (be sure to place it on something soft) and you'll see the USB-C input. Take the USB-C end of the cable and plug it into the Clover. It will fit snug.
Once plugged in, use the supplied screwdriver to tighten the screw to secure the connection. Do not over-tighten.
On the cord, take the rubber flap and secure it around the metal piece to lock in the cable.
Flip your device back over so you can see the screen.
Next, connect the power adapter to an outlet or surge protector.
Connect the other end of the power adapter into the multi-port hub to supply power to the Clover.
Your Clover will now power on.
Clover Setup:
The device will ask you to select your language and once selected, direct you to connect to your network.
*These minis are able to run on Wi-Fi or Ethernet. If running on Ethernet, connect your Ethernet cable to the Ethernet port on the multi-port hub. **We STRONGLY encourage the use of Ethernet/hardwire if available for speed and stability.
If connecting with Ethernet, the device will establish its connection and will proceed to the registration. (See below)
If connecting with Wi-Fi, the device will prompt you to choose your SSID (Wi-Fi network) and enter your password. Please have this info ready and available.
Once connected to either Ethernet or Wi-Fi, the device will require an activation/registration code.
**Please note these codes are contained in an email you received from CardPointe stating that your order has shipped. Please locate that email and inside will have a registration code listed. If you ordered multiple devices it's very important that you use the correct registration code with the correct device/serial number. You should see both of those in that email. You'll have multiple emails if you have more than one device.
Example:
Once you enter your proper registration number on the Clover, the device will begin downloading and installing apps and updates. Please be patient as this can take anywhere from 2 minutes to 10+ depending on your Internet speed and connection.
Once the device finishes updating, it'll prompt you that it's complete and ready to go. At this point, it will show you the welcome screen. In order to send transactions to this device from the Kennel Connection software, you must set the Clover into "Customer Mode". Click the "Customer Mode" button and it will enter the proper mode. Note that it will show you how to EXIT customer mode if you have to and to do that, you simply touch all four corners of the screen at the same time.
**Note that these devices go to sleep after a long period of inactivity. You should make a daily/opening habit of making sure the devices are awake and in customer mode.
Adding Clover Devices to Kennel Connection Software:
**IMPORTANT: This section ONLY applies if you have more than one Clover device. If you only have one, it's added to your system by your KC rep. and there is no action required on your part. If you have additional Clover devices to add, please continue.
Now that you have your Clovers setup and ready to go, if you have more than one device, you must tell your other computers running KC which Clover to communicate with. Make sure you have the additional Clover setup and online and ready to go at your other workstation. On that workstation, complete the following steps:
Open Kennel Connection software and navigate to File, Lists, CC Devices tab. This list will more than likely be blank.
Click New Device button.
Enter in the Device ID number. This does not really matter but it needs something there. We recommend starting with 2 and going up from there because your #1 device is again, already in the system by your KC rep.
Give it a friendly name. This is for you to identify it by. In the screen shot below, this second Clover is at the Front Right computer in this facility, so they named it Front Right. It helps for tracking and troubleshooting.
Enter the Clover's Hardware Serial Number (HSN). This can be found quickly by existing customer mode (press four corners of the screen). Then click on "Admin Panel". On the left side of the admin panel, it will list the Status and right below that will be the HSN. Please enter that exactly how it is there into the field in KC.
Click Save. Then you may close this window. (If you have more than two devices, you may repeat this process to add more.
The above steps adds the device to Kennel Connection. You must now tell KC to use that device for CC transactions. To do this, please complete the following steps:
Click on File, System Options and choose the Local tab.
At the bottom of the local tab is a CC Device drop down. Please click that and choose the proper Clover device for this computer.
Once selected, click apply and OK to exit.
The above steps have told the software which device to send the transactions to. You cannot choose a device during the transaction. It can only be preset as we just walked through. If you ever need to change the Clover device that a computer communicates with, in here is where you will make that change.
**As stated above, your KC rep has already setup one device for you and will not show up in the above lists. If you wish to have your KC software communicate with that specific device, do not select a device in this system options/local menu.
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