Cloud - Welcome email

Cloud - Welcome email

You can set KC to send welcome emails when creating new client records.  KC will send the email once you hit Save on a new client record.


Click on Setup, Business info, Emails tab.




Scroll down to Welcome email.  Click the box for 'Enable welcome emails'.  You can also check the box to CC your company email.


Enter your message in the text box.  If you choose not to enter a message, KC will send a default message of 'Welcome'.


Scroll to the top of the page and hit Save.









    • Related Articles

    • Cloud - Automated emails

      You are able to setup automatic emails for birthdays, appointment confirmations and reminders, expired vaccinations and so on. To enable the email system, click on Setup, System Options, Global tab and check the box for 'Use New Email Template ...
    • Cloud - Report cards

      You can send personalized report cards for Boarding, Daycare and Special Service appointments. They can be sent via email or SMS text. Please contact sales if you'd like to get SMS 2-way unlimited texting. 1-888-486-4343 option 2 or email ...
    • Cloud - Subscriptions

      You can setup subscriptions for daycare packages, which will automatically renew packages when they get to a certain number remaining or based on an interval. The credit card on file will be automatically charged and an email sent to the client ...
    • Cloud - Require email address on file

      You can enable a feature that will not let you save a client card until you have entered an email address. Click on Setup, System Options, Global tab. Check the box for 'Require an email address on client cards'. When saving the client card, you will ...
    • Email Setup - Gmail & GSuite/Workspace

      To use Gmail or Gsuite/Workspace settings in Kennel Connection, click on Setup, Business Info. Enter your email address. Either @gmail.com or @yourdomain.com (if hosted by Gsuite/Workspace). Click on the Email tab. In the outgoing server, put ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.
    Please view support agreement for more information