Cloud - Waitlist appointments

Cloud - Waitlist appointments

You are able to keep a separate list of appointments on the Waitlist when you don't have availability on your active schedules.


When making the appointment you can click on the Add to waitlist box before hitting OK to save the appointment.  


Boarding:



Grooming:



Daycare:



Special Services:



Each module has its own Waitlist.  






To move the appointment from the Waitlist onto the schedule, open the appointment and uncheck the Add to waitlist box and hit Save.



    • Related Articles

    • Cloud - Deleted appointments

      You can track deleted appointments which means they will still display on the schedule. Click on Setup, System Options, Global tab and check the box below. Deleted appointment show as a gray line with black text, circled in yellow below. The Boarding ...

    • Cloud - Estimates for boarding appointments

      You are able to create your own custom Estimate template. You can print or email the estimate. To set your template, click on Financial, Estimate Settings. Please note: Only the super admin ID or employees marked as Managers will have access to this ...

    • Cloud - Recurring daycare appointments

      You can create recurring daycare appointments at one time instead of having to enter them one at a time. You are only allowed to have one recurring set at a time. If you try to add another set, it will delete the current set (future appointments) and ...

    • Cloud - Recurring groom appointments

      You can make recurring grooming appointments instead of having to make them one at a time. Recurring appointments are appointments on the same day of the week for every X weeks. For example, you can setup a recurring appointment for Monday for every ...

    • Cloud - Dashboard views

      You have the option for three different dashboard views. The Compact and Comfortable Views allow you to see most of the information related to the pet and the client including packages, warnings, vaccine dates. You are able to create an invoice ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.