Cloud - Require email address on file

Cloud - Require email address on file

You can enable a feature that will not let you save a client card until you have entered an email address.


Click on Setup, System Options, Global tab.

Check the box for 'Require an email address on client cards'.




When saving the client card, you will get a popup warning if there is no email.




    • Related Articles

    • Email Setup - Gmail & GSuite/Workspace

      To use Gmail or Gsuite/Workspace settings in Kennel Connection, click on Setup, Business Info. Enter your email address. Either @gmail.com or @yourdomain.com (if hosted by Gsuite/Workspace). Click on the Email tab. In the outgoing server, put ...
    • Cloud - Making clients/pets inactive

      When you make a client inactive, the client no longer displays on the client explorer active list. When you make a pet inactive, it will not show when making appointments but you can still view the pet on the client card. To make a client inactive, ...
    • Cloud - Emailing invoices/receipts

      You can quickly print or email multiple invoices and receipts to clients. You need to be in the invoice or receipt to do this step. Both have the same options in that you can send multiple invoices/receipts from either screen. If it already exists, ...
    • Cloud - Expired Vaccinations

      You are able to print a report for pets with expired vaccinations and send an email. Click on Reports, Lists, Expired vaccinations. All - This will give you a list of all pets in the database with a vaccine expired/expiring during the specified date ...
    • Cloud - Welcome email

      You can set KC to send welcome emails when creating new client records. KC will send the email once you hit Save on a new client record. Click on Setup, Business info, Emails tab. Scroll down to Welcome email. Click the box for 'Enable welcome ...
    After-Hours Emergency Support
    For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

    To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

    If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

    - Kennel Connection Desktop - Will not open on any machine including server. 
    - KC-Cloud - Cannot login/spinning and you've verified you have Internet.
    - KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
    - Hello-Groom - Cannot login/spinning and you've verified you have Internet.
    - Credit Card Processing - Cannot take payments at all from any method.
    - PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

    *Utilizing the emergency support for non-emergencies will not receive a call back.
    *Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.