Cloud - Pet pictures are rotated incorrectly when viewing through Kennel Connection

Cloud - Pet pictures are rotated incorrectly when viewing through Kennel Connection

Kennel Connection does not have any control over the layout of pictures, whether they are landscape or portrait.  Androids and iPhones have known issues of pictures showing sideways even if they look correct in their thumbnail.

If you are taking landscape pictures and they are showing portrait, try taking the picture the other way or you may need to rotate the picture in the Windows photo viewer, and then save the picture to the Pix folder on your main computer/server.  You could also try taking pictures with a digital camera. 


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