Client explorer
The client explorer includes a search feature where you can search by customer, pet, phone, address, email, first name or last name by choosing your option in the drop down menu.
For example, you can choose last name, enter M and get all last names starting with M.
Or, you can choose pet name and enter Ran to get all pet names starting with Ran.
There is also a sizing option. At the bottom of the explorer, there is a blue tab that you can move right or left to increase or decrease the size of the font of the explorer.
You can also click the left margin and drag it to expand that window.
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After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
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*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.