Cannot find API Tenerum.net
*Tenerum processing only.
If you are processing using the Tenerum integration with Kennel Connection and you encounter an error when running a transaction that states:
Unhandled exception has occurred - cannot find API tenerum.net"
This means that the computer you're running the transaction on has no connection to the Internet. The request to process the card and connect with the Tenerum gateway is not able to get out of this computer or through your routers gateway. Verify this by opening a web browser and going to a website. Try to choose a website you don't normally visit as sometimes even without Internet connection, a commonly visited website can load based on cached files. (www.msn.com or www.aol.com or www.speedtest.net) are some you can try. Please restore Internet connection to that machine and try processing again.
If you have verified that your machine has a valid Internet connection and you've been able to navigate to and load multiple websites without issue, you may have an issue with a firewall software or anti-virus software blocking the outbound connection of Kennel Connection to the Internet. There are no ports that need to be open for Kennel Connection. Simply adding the software's executable file to the list of firewall or anti-virus exceptions should do the trick. This file is called kc7.exe and can be located in C:\KC7.
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