To cancel an appointment, right click on the appointment on the schedule and hit Cancel.
File, System Options, Global tab has an option so you can see cancelled appointments on the schedules.
Check the box for 'Track cancelled reservations'.
Cancelled appointments show as a gray line with red text on the schedule.
KC also includes a tab on the pet card that will track Cancelled appointments.
On the pet card, click on the notes tab, Appt Notes tab.
You can also print Reports, Lists, Cancelled appointments to get a list of cancelled appointments per module.
If you have confirmation emails enabled, KC will also send a cancellation email. You can add your own wording in File, Business info, Email tab, Special email tab, Cancelled tab.