Cancel Replenish Packages

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• Selling a Package

  To sell a package to a customer you will go to Customer Management and search for the pet. Once you are on the Customer Profile Tab you will click on Purchase Package. You will then be given the option to choose from all types of packages that are ...

• PawLoyalty - Package did not count down

  There are two reasons why a package did not count down for an appointment. Reason 1: The package was made for a different service than the appointment, i.e. it was a boarding package but the pet had a daycare appointment. This could be a setup issue ...

• Adding an Activity Package

  Activity Packages is a feature in PawLoyalty where you can combine activities and extras and sell them as a bulk purchase at a discounted rate. These Activity Packages are added on to a day of an appointment. They can also be included in multi day ...

• Building out a Package

  Packages are a great way to limit the amount of transactions for services by having customers prepay for a bundle of a specific service or services. Here are the steps to adding in your own package. 1. You must be logged in as the administrator and ...

• Package Receipt Email format

  [Logo or Provider Name] Customer Name [Owner Name] Phone Number [Owner Phone Number] Package Name, Pay Type, Quantity, Price [Package Name]Offline Credit Card1 [Amount] [Package Name]Offline Credit Card1 [Amount] Total Paid [Total Paid] Balane Due ...

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If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

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- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

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- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

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