Barcode scanner is not working for check-ins
Remedy 1: Be sure Kennel Connection is set to accept checkins with the scanner.
Click on File, System Options, Local tab.
Check each box to set your preferences. Be sure to hit Apply when done.
Remedy 2: The scanner must be configured properly. Please contact support for a configuration document. Support@SoftwareConnectionLLC.com or 1-888-486-4343 option 2.
Remedy 3: Be sure you are clicking your mouse in the Scan box on the schedule in the upper right corner so the cursor is blinking in it when you are scanning in pets.
Related Articles
(DISCONTINUED) Honeywell Voyager MS9520 Wired Barcode Scanner Configuration
Honeywell Voyager MS-9520 USB Barcode Scanner Configuration Guide (Discontinued Model) For USB port connections: Plug the end of the barcode scanner cable into an available USB port on your computer. The barcode scanner should beep to let you ...Zebra DS2208 Barcode Scanner Setup
This 2D scanner is designed for all types of retail environments and scans very aggressively at all angles, in all light conditions, and on most forms of media including cell phone screens. This scanner was built with future proofing in mind where it ...Barcode Scanner Installation Guide KC7
Barcode Scanner Installation Guide KC7 You can use the barcode scanner for two purposes: You can scan retail items onto an invoice instead of searching for the code and you can automatically create appointments and check the pet in/out for the ...(DISCONTINUED)Honeywell Voyager 1202g WIRELESS Barcode Scanner Configuration Instructions
Honeywell Voyager 1202g WIRELESS Barcode Scanner Configuration Instructions Here are the instructions for programming your wireless barcode scanner. Print out this barcode sheet before proceeding: Attached. Please note: You MUST print the barcode ...Scanning keytags to check pets in/out of daycare
You are able to assign a keytag to a pet and then set Kennel Connection to create the daycare appointment and check the pet in/out when you scan the keytag. To obtain a barcode scanner, click here. You must first tell KC there is a scanner attached ...
After-Hours Emergency Support
For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET).
To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.
If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day.
- Kennel Connection Desktop - Will not open on any machine including server.
- KC-Cloud - Cannot login/spinning and you've verified you have Internet.
- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.
- Hello-Groom - Cannot login/spinning and you've verified you have Internet.
- Credit Card Processing - Cannot take payments at all from any method.
- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.
*Utilizing the emergency support for non-emergencies will not receive a call back.
*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.