QBDL error Invoices: There was an error adding, modifying or deleting invoice because it is already in use. QB error message: The transaction could not be locked. It is in use by another user.

• Related Articles

• QBDL error Clients: There was an error adding, modifying, or deleting XXX because it is already in use

  This error is cause by the item being locked in QuickBooks, most likely because it was being accessed during the QBDL sync.  Make sure no one is using QB at the time of the sync.  To ensure that a record does not remain locked, close all screens in ...

• Quickbooks DirectLink installation instructions

  The QuickBooks DirectLink connects Kennel Connection to QuickBooks and will sync over clients, invoices, receipts, vendors and inventory. The DirectLink will only work with the desktop version of QuickBooks. It does not work with the online version. ...

• QBDL error Object specified in request cannot be found. Receipt date: Invoice has not transferred to QB.

  QuickBooks does not recognize an item in the invoice this receipt is attached to.   Make sure all items in the KC invoice are also in the QB invoice.  If invoices appear identical and the receipt still won't sync, try deleting the invoice in QB, ...

• QBDL error Invoices: There was an error when saving an invoice. QB error message: The transaction sales tax field cannot be left blank, even for non-taxable customers and sales which have no taxable items

  This is most likely being caused by the Sales Tax feature in QuickBooks being enabled, causing QB to search for a Sales Tax field in the invoices being synced over.  Kennel Connection and QB handle taxes differently, with KC taxing individual line ...

• QBDL error Receipts: Receipt date for customer will not be transferred to QB as the corresponding invoice has been modified after payment was received

  Compare the invoice in Kennel Connection to the invoice in QB.  Modify the invoice in QB so that it matches the invoice in KC.  The receipt will then transfer.   If this does not work, you can also try deleting the invoice in QB, finding the invoice ...

After-Hours Emergency Support

For use ONLY outside of business hours. (Mon-Fri, 8am to 7pm ET). 

To avoid any delay, be sure to search this knowledgebase for your issue prior to submitting a ticket. Most answers can be found here.

If you're issue does NOT consist of one of the following, please email support@kennelconnection.com with your issue to create a ticket and someone will get back to you on the next business day. 

- Kennel Connection Desktop - Will not open on any machine including server. 

- KC-Cloud - Cannot login/spinning and you've verified you have Internet.

- KC Online Reservations - Clients are getting an error upon login or cannot book ANY reservations.

- Hello-Groom - Cannot login/spinning and you've verified you have Internet.

- Credit Card Processing - Cannot take payments at all from any method.

- PawLoyalty - Cannot login/spinning or extreme latency and you've verified you have Internet.

*Utilizing the emergency support for non-emergencies will not receive a call back.

*Users without a valid subscription will not receive a call back and will need to speak with a sales representative on the next business day.